Is the era of soft skills in IT coming?
Here's why you can't ignore them!

Photo by Mimi Thian on Unsplash

Is the era of soft skills in IT coming? Here's why you can't ignore them!


7 min read

In today's dynamic IT world, where technology is constantly evolving, soft skills become crucial for professional success. Technological progress, digital transformation and rising customer expectations require more than just technical skills from IT professionals. Working in cross-departmental teams and changes in organizational culture make communication, collaboration and adaptability essential. To be successful in this industry, soft skills can no longer be ignored. Developing skills such as interpersonal communication, time management, empathy or the ability to solve problems becomes a must. Now is the time to focus on developing soft skills that will become the key to achieving a competitive advantage and meeting the growing expectations of the IT industry.

It is also worth mentioning working in international teams as another aspect that affects the importance of soft skills in the field of IT. In a global business environment, we increasingly encounter projects where team members come from different countries and cultures.

Communication, cooperation and the ability to communicate in a multicultural environment are becoming inseparable elements of the IT world!

Soft skills not only play a key role in effective operation in the field of IT, but also become indispensable when working in international teams. Developing these skills will allow IT professionals to succeed in the dynamic and multicultural environment of the technology industry.

Soft skills

1. Effective communication

2. Teamwork

3. Time management

4. Creativity and innovation

5. Empathy

6. Translation of technical issues

7. Ability to work with clients

Now I will develop the thought and briefly describe each of the 7 points for better understanding.

Effective communication

The ability to communicate effectively is becoming more and more important every year.
This means being able to communicate information clearly, express thoughts and ideas. Listen and understand others.
Effective communication helps to avoid misunderstandings, improves team cooperation and builds strong relationships both within the team and with clients.


In the IT environment, teamwork is widely used.
The ability to collaborate effectively, share knowledge, respect for diverse perspectives and resolve conflicts are essential.
Good teamwork contributes to increased productivity, creativity and the achievement of project goals - delivery.

Time management

In a dynamic technological environment, IT professionals must be able to effectively plan their tasks, set priorities, organize their duties and use the available time in an effective way.
Time management skills increase productivity and eliminate delays. Delivery time matters! Especially in agile methods!

Creativity and innovation

This is essential in IT.
Specialists and engineers working in IT must be able to think creatively, generate new ideas and solve problems in unusual ways.

"Out of the box" thinking.

These skills allow us to create new solutions, improve products and services, and adapt to changing market requirements. After all, that's what the IT world is all about, isn't it?


Empathy is a key soft skill all over the world and in every environment, not just in IT!
It is the ability to understand and feel other people's emotions.
In IT field, the ability to empathize allows you to better understand the needs of users, customers and team members.

Thanks to empathy, an IT specialist can create products and services that better respond to the expectations and needs of other people. And it's not just about UX/UI, CX, frontend! Being a Backend or Ethical Hacker, you also have to be able to talk to the client in a way understandable to HIM :)

And that comes with another skill...

Translation of technical issues

In the era of a changing world, extensive and complex technological issues, the ability to translate is extremely important and its importance is growing.
IT professionals often have to communicate complicated terms, concepts and technical solutions to others outside the industry! The ability to translate technical issues in a simple and understandable way allows for effective communication with clients, users and team members!

Thanks to this, others can better understand the technical aspects of projects, which is conducive to cooperation and achieving the intended goals.

Ability to work with clients

IT specialists often have direct contact with customers, both in the phase of collecting requirements and during the implementation and maintenance of projects.
The ability to establish relationships with customers, understand their needs, communicate clearly and professionally and build trust is becoming more important day by day!
Effective work with customers contributes to customer satisfaction, business development and building a positive image of the company and you!

Ok, now we know what soft skills are and how they affect everyday work. The question that now arises is - "How do you develop these skills?"

How to develop these skills?

The answer is simple! - P R A C T I C E :)

As an extrovert, I have no problem with communicating and expressing my ideas. However, a lot of people have a problem with it.

To the point!

Effective communication:

  • Practising the skill of active listening, i.e. focusing on understanding and interpreting other people's communication.

  • Providing clear and specific information.

  • Practising clear and understandable expression of thoughts both in writing and verbally.

  • Improving communication skills in various contexts, for example, public presentations, negotiations or team meetings.


  • Participation in group or team projects to develop the ability to collaborate and build trust.

  • Improving conflict resolution and negotiation skills within the team.

  • Practising the ability to delegate tasks and effectively share responsibilities.

Time management:

  • Create schedules and action plans to effectively manage time and priorities.

  • Setting goals and breaking them down into smaller, more achievable steps.

  • Using time management tools such as calendars, to-do lists, and work organization techniques such as the Pomodoro method.

Creativity and innovation:

  • Practising thinking outside the usual patterns and exploring alternative solutions.

  • Collecting inspiration from various fields and industries.

  • Collaborate with others to generate ideas and solve problems creatively.


  • Developing the ability to understand and identify with the feelings of others.

  • Practising the skills of empathic listening and responding to the needs of others.

  • Seeking diverse perspectives and respecting differences.

Translation of technical issues:

  • Improving the ability to communicate technical concepts simply and understandably for people without technical knowledge.

  • Practising translating complex terms into examples and analogies that are easier to understand.

How do I, as an extrovert, practice these skills?

First of all, because of my professional experience, I have learned to actively listen. This makes it easier for me to make friends and talk to the team.

I listen to podcasts, it kind of forces me to listen.

I play the drums, and thanks to this I develop my creativity every day! I'm making a beat :)

I listen to and watch TED talks, and business and psychology channels on youtube.

And design good-looking websites.

I listen to all kinds of music.

As for music, I recommend, for example, Japanese zen music, instrumental, jazz, classical.

I am with nature, thanks to which I can delve into myself and understand myself better.

Which then translates into a better understanding of others.

Meditation - self-awareness and being here and now! It's amazing how it clears the mind :)

Networking - I talk to many people, on various topics, online and offline!

I dance :)

I don't think I learned empathy, but I think it's quite well-developed.

I "feel and see" the problems of others.

I "know" what it's like to be in the situation they are in.

With technical issues it is different, it depends on the person to whom I am translating. I always try to explain using examples from real life, I often compare examples to building a house.

Soft skills cannot be ignored!

Now I know why soft skills cannot be ignored. I'm not a manager, but as an extrovert, I prefer to work with an open, positive and less knowledgeable person than with a genius who doesn't know how to speak. How about you?

Ask yourself - "Who do I want to work with" And become that person.

All in all, soft skills are starting to become more important than hard skills. Hard skills can be learned, and some behaviours take years to implement! That's why employers look at soft skills :)

Ignoring these skills can lead to missed career opportunities and career success! Do you want to allow it?

Right now is the time to invest in developing soft skills and get ahead! They can no longer be ignored as they are a key element to reach your full potential and succeed in the dynamic world of technology.

So what if you have a product, skills and contacts if

communication will be the hardest part for you?